Quality Care

Quality health care is something everyone looks for and deserves. While quality can mean different things to different people, at North Oaks Health System we use a straightforward definition: doing the right thing, at the right time, in the right way, to achieve the best possible result for every patient.

To ensure we meet this goal, we continually track our performance in several ways:

• Report information on our patient outcomes to national organizations that measure quality of care using scientific-based medical practices
• Strive to deliver the best patient experience by surveying our patients after discharge
• Seek certifications and earn recognitions from state and national organizations

Your health, safety, and satisfaction are top priorities at North Oaks, and we want to ensure that we measure up by providing you with the safest, highest quality health care possible. When thinking about quality in your health care, you can rest assured knowing your community hospital is making every effort to give you the very best in quality of care.

Positive Patient Experience

At North Oaks, quality is more than good science—it is our long-standing tradition of compassionate care. It is important to us that you are happy and satisfied with our service.

To ensure we are doing everything we can to provide a comfortable, healing environment, we routinely survey our patients about their experience at any North Oaks Health System facility.

This helps us know if we live up to our patients’ expectations in how we communicate with them, control their pain, and keep our facilities quiet and clean. This feedback helps us learn where we need to improve—or what we should not change.

If you receive a survey from us, please take a few moments and let us know if we met your definition of quality.

North Oaks Health System is Nationally Recognized for Quality

You can be confident in the expertise and care that North Oaks provides. These awards demonstrate our commitment to excellence and to our community.

Press Ganey Guardian of Excellence Award^SM Winners

North Oaks Outpatient Diagnostic Services and North Oaks Physician Group
North Oaks Outpatient Diagnostic Services and North Oaks Physician Group have received this honor for the second consecutive year. This prestigious award recognizes top-performing facilities that have consistently achieved the 95th percentile in patient satisfaction and maintained it for the 1-year reporting period.

Fewer than 5 percent of all Press Ganey clients reach this threshold. Press Ganey partners with 10,000+ health care facilities—including more than one half of all U.S. hospitals—to measure and improve the patient experience.

Joint Commission Gold Seal of Approval™

North Oaks Medical Center, Rehabilitation Hospital and Hospice
Accredited for Health Care Quality and Safety

Top Performer Award–Uniform Data System for Medical Rehabilitation
North Oaks Rehabilitation Hospital

Achieving better patient outcomes than 90 percent of 830 similar facilities nationwide has earned North Oaks Rehabilitation Hospital recognition as a 2016 Top Performer from the Uniform Data System for Medical Rehabilitation (UDSMR) for the fifth time and third consecutive year. The hospital also earned the Top Performer Award in 2015, 2014, 2011 and 2009.

Commission on Accreditation of Rehabilitation Facilities (CARF)

North Oaks Rehabilitation Hospital
North Oaks Rehabilitation Hospital is the only CARF-accredited Rehabilitation facility within a 7-parish radius, and it is home to one of five CARF-Certified Stroke Specialty Programs in Louisiana.

American Diabetes Association for Quality Self-Management

North Oaks Diabetes Education Program

The American Diabetes Association recognizes this education service as meeting the National Standards for Diabetes Self-Management Education.

Blue Cross and Blue Shield of Louisiana

North Oaks Medical Center Women & Children’s Services

North Oaks Medical Center has been designated a Blue Distinction® Center+ for Maternity Care by Blue Cross and Blue Shield of Louisiana. The Blue Distinction Centers for Maternity Care program evaluates hospitals on several quality measures, including the percentage of newborns that fall into the category of early elective delivery, an ongoing concern in the medical community.

Louisiana Department of Health – Office of Public Health – Bureau of Family Health

North Oaks Medical Center Women & Children’s Services

North Oaks Medical Center was recognized by the Louisiana Department of Health for achieving the state’s highest breastfeeding quality designation, The GIFT. This achievement demonstrates our team’s commitment to offering quality, patient-centered care and highlights how North Oaks goes the extra mile to help give mothers and babies a healthy start, as well as assures that we are fully supporting mothers who choose to breastfeed.

Additional Accreditations

In addition to the above awards and accreditations, departments within North Oaks Health System have been accredited and/or certified by numerous groups:

• North Oaks Department of Laboratories - Accredited by the American Association of Blood Banks and the College of American Pathologists and certified by the Clinical Laboratory Improvement Amendments
• North Oaks Diagnostic Imaging - Accredited by the Intersocietal Commission for Accreditation of Vascular Laboratories in Peripheral Arterial, Extracranial Cerebrovascular, and Venous Testing and certified in Digital Mammography by the American College of Radiology and FDA
• North Oaks Dietetic Internship Program – Accredited by the Accreditation Council for Education in Nutrition and Dietetics
• North Oaks Heart Health Services – Accredited by the Intersocietal Commission for Accreditation of Echocardiography Laboratories and The American Association of Cardiovascular and Pulmonary Rehabilitation
• North Oaks Pulmonology Rehabilitation – Accredited by the American Association of Cardiovascular and Pulmonary Rehabilitation
• School of Radiologic Technology – Accredited by the Joint Review Committee on Education in Radiologic Technology
• North Oaks Respiratory Care – Accredited by the College of American Pathologists Intersocietal Commission for Accreditation of Vascular Laboratories
• North Oaks Sleep Disorders Center – Accredited by the American Academy of Sleep Medicine