For the third consecutive year, patients’ comments about exceptional
care at North Oaks has earned the health system’s
diagnostic services and network of
primary care and
specialty clinics national acclaim.
“I’m very pleased with the staff and my care! I love how quickly
you are called with test results. I am thrilled to have such a fantastic
place nearby.”
“I rate North Oaks 5 stars.”
“They were very helpful in getting me a same day appointment.”
“The technician was very friendly, helpful and made me feel comfortable
about the procedure I was going to have. He was kind and reassuring, and
I appreciated his help.”
“Excellent service – I actually was in, examined and finished
BEFORE my scheduled time.”
“I felt like they genuinely cared about me and my condition.”
“My doctor is the most thorough, concerned, helpful, respectful and
caring doctor I’ve EVER had. I trust her completely.”
These comments and others like them showcase the patient care that has
earned North Oaks Physician Group and North Oaks Diagnostic Services prestigious 2017
Press Ganey Guardian of Excellence Awards®. North Oaks Physician Group and North
Oaks Diagnostic Services also received Guardian of Excellence Awards in
2016 and 2015.
The Press Ganey Guardian of Excellence Award is a nationally recognized
symbol of achievement in health care. As recipients of this award, the
North Oaks Physician Group and North Oaks Diagnostic Services teams are
ranked among the top 5 percent of health care services in the nation in
sustaining the highest level of patient satisfaction over a one-year period
from May 2016 to April 2017.
Press Ganey partners with 10,000+ health care facilities—including
more than one-half of all U.S. hospitals—to measure and improve
the patient experience.
“We are proud to partner with North Oaks Health System,” said
Patrick T. Ryan, chief executive officer of Press Ganey. “This award
is a testament to their leadership in delivering patient-centered care.
By achieving and sustaining this level of excellence, North Oaks Health
System continues to demonstrate their commitment to reducing patient suffering
and advancing the overall quality of health care.”
North Oaks Physician Group offers a network of 11 primary care and 27 specialty
clinics staffed by nearly 100 providers across Tangipahoa and Livingston parishes.
North Oaks Diagnostic Services provides services for outpatients at three
locations:
North Oaks Medical Center and
North Oaks Diagnostic Center in Hammond, as well as North Oaks-Livingston Parish Medical Complex in
Livingston, Louisiana. Diagnostic services include tests, procedures and
therapies that generally do not require a hospital stay, such as:
MRI,
CT scans,
ultrasounds, mammograms,
X-rays,
bone densitometry scans,
interventional radiology procedures,
sleep studies,
nuclear medicine and
EEGs. Other outpatient diagnostic services recognized include:
heart health services,
infusion therapy,
laboratory and
respiratory therapy.
According to North Oaks Health System President/Chief Executive Officer
Michele Sutton, FACHE, the awards represent important recognition from the industry’s leader
in measuring, understanding and improving the patient experience.
“This recognition represents an achievement of the highest order
in the health care industry because it is based on what our patients have
to say about the care they received from our team,” Sutton points
out. “It is a testament to our team’s unwavering focus on
our mission to improve lives every time and with every touch.”
Accepting North Oaks’ 2017 Guardian of Excellence Awards, from left,
are: Vice President of Surgical Services Terri Lewis, Vice President of
Performance Management Larry Daigle, Physician Group Regional Director
Eve Allen, President/Chief Executive Officer Michele Sutton, Diagnostics
Director Casey Alford, Employee Services Director Tracy Pettigrew and
Patient Experience Coordinator Bridget Balado.