Quality Care
Quality health care is something everyone looks for and deserves. While
quality can mean different things to different people, at North Oaks Health
System we use a straightforward definition: doing the right thing, at
the right time, in the right way, to achieve the best possible result
for every patient.
To ensure we meet this goal, we continually track our performance in several ways:
- Report information on our patient outcomes to national organizations that
measure quality of care using scientific-based medical practices
- Strive to deliver the best patient experience by surveying our patients
after discharge
- Seek certifications and earn recognitions from state and national organizations
Your health, safety, and satisfaction are top priorities at North Oaks,
and we want to ensure that we measure up by providing you with the safest,
highest quality health care possible. When thinking about quality in your
health care, you can rest assured knowing your community hospital is making
every effort to give you the very best in quality of care.
Positive Patient Experience
At North Oaks, quality is more than good science—it is our long-standing
tradition of compassionate care. It is important to us that you are happy
and satisfied with our service.
To ensure we are doing everything we can to provide a comfortable, healing
environment, we routinely survey our patients about their experience at
any North Oaks Health System facility.
This helps us know if we live up to our patients’ expectations in
how we communicate with them, control their pain, and keep our facilities
quiet and clean. This feedback helps us learn where we need to improve—or
what we should not change.
If you receive a survey from us, please take a few moments and let us know
if we met your definition of quality.
North Oaks Health System is Nationally Recognized for Quality
You can be confident in the expertise and care that North Oaks provides.
These awards demonstrate our commitment to excellence and to our community.
Press Ganey Guardian of Excellence AwardSM Winners
North Oaks Outpatient Diagnostic Services and North Oaks Physician Group
North Oaks Outpatient Diagnostic Services and North Oaks Physician Group
have received this honor for the second consecutive year. This prestigious
award recognizes top-performing facilities that have consistently achieved
the 95th percentile in patient satisfaction and maintained it for the
1-year reporting period.
Fewer than 5 percent of all Press Ganey clients reach this threshold.
Press Ganey partners with 10,000+ health care facilities—including
more than one half of all U.S. hospitals—to measure and improve
the patient experience.
Joint Commission Gold Seal of Approval™
North Oaks Medical Center, Rehabilitation Hospital and Hospice
Accredited for Health Care Quality and Safety
Top Performer Award–Uniform Data System for Medical Rehabilitation
North Oaks Rehabilitation Hospital
Achieving better patient outcomes than 90 percent of 830 similar facilities
nationwide has earned North Oaks Rehabilitation Hospital recognition as
a 2016 Top Performer from the
Uniform Data System for Medical Rehabilitation (UDSMR) for the fifth time and third consecutive year. The hospital also earned
the Top Performer Award in 2015, 2014, 2011 and 2009.
Commission on Accreditation of Rehabilitation Facilities (CARF)
North Oaks Rehabilitation Hospital
North Oaks Rehabilitation Hospital is the only CARF-accredited Rehabilitation
facility within a 7-parish radius, and it is home to one of five CARF-Certified
Stroke Specialty Programs in Louisiana.
American Diabetes Association for Quality Self-Management
North Oaks Diabetes Education Program
The American Diabetes Association recognizes this education service as
meeting the National Standards for Diabetes Self-Management Education.
Blue Cross and Blue Shield of Louisiana
North Oaks Medical Center Women & Children’s Services
North Oaks Medical Center has been designated a Blue Distinction® Center+
for Maternity Care by Blue Cross and Blue Shield of Louisiana. The Blue
Distinction Centers for Maternity Care program evaluates hospitals on
several quality measures, including the percentage of newborns that fall
into the category of early elective delivery, an ongoing concern in the
medical community.
Louisiana Department of Health – Office of Public Health –
Bureau of Family Health
North Oaks Medical Center Women & Children’s Services
North Oaks Medical Center was recognized by the Louisiana Department of
Health for achieving the state’s highest breastfeeding quality designation,
The GIFT. This achievement demonstrates our team’s commitment to
offering quality, patient-centered care and highlights how North Oaks
goes the extra mile to help give mothers and babies a healthy start, as
well as assures that we are fully supporting mothers who choose to breastfeed.
Additional Accreditations
In addition to the above awards and accreditations, departments within
North Oaks Health System have been accredited and/or certified by numerous groups:
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North Oaks Department of Laboratories - Accredited by the American Association of Blood Banks and the College
of American Pathologists and certified by the Clinical Laboratory Improvement
Amendments
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North Oaks Diagnostic Imaging - Accredited by the Intersocietal Commission for Accreditation of Vascular
Laboratories in Peripheral Arterial, Extracranial Cerebrovascular, and
Venous Testing and certified in Digital Mammography by the American College
of Radiology and FDA
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North Oaks Dietetic Internship Program – Accredited by the Accreditation Council for Education in Nutrition
and Dietetics
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North Oaks Heart Health Services – Accredited by the Intersocietal Commission for Accreditation of
Echocardiography Laboratories and The American Association of Cardiovascular
and Pulmonary Rehabilitation
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North Oaks Pulmonology Rehabilitation – Accredited by the American Association of Cardiovascular and Pulmonary
Rehabilitation
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School of Radiologic Technology – Accredited by the Joint Review Committee on Education in Radiologic
Technology
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North Oaks Respiratory Care – Accredited by the College of American Pathologists Intersocietal
Commission for Accreditation of Vascular Laboratories
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North Oaks Sleep Disorders Center – Accredited by the American Academy of Sleep Medicine